FAQs

Lizind offers Apple Watch bands, Apple Watch cases, rugged watch accessories, and selected iPhone cases designed for everyday style, comfort, and protection.

No. Lizind products are compatible accessories designed for Apple Watch and iPhone models. Apple, Apple Watch, and iPhone are trademarks of Apple Inc.

Please check your Apple Watch case size before ordering, such as 38/40/41mm, 42/44/45/46mm, or Ultra/Ultra 2 49mm where applicable. Each product page lists available sizes and compatible models.

Prices are shown in USD unless another currency option is displayed at checkout.

Yes. Lizind offers worldwide shipping. International orders may be subject to customs duties, VAT, or import taxes depending on the destination country.

Customers are responsible for customs duties, VAT, import taxes, or related charges unless otherwise stated at checkout.

Lizind accepts secure payment methods including PayPal, major credit/debit cards such as Visa, Mastercard, American Express, Discover, and JCB, plus supported accelerated payment options such as Shop Pay, Apple Pay, and Google Pay where available.

Yes. Payments are processed through secure Shopify checkout and supported payment providers. Lizind does not store your full payment card details.

Orders are usually processed within 2-5 business days after payment confirmation. Orders are not processed on weekends or public holidays.

You may request cancellation within 12 hours of purchase by emailing support@lizind.co with your order number. After 12 hours, or once processing/production has started, cancellation may no longer be possible.

Standard worldwide shipping is $6.90 per order. Orders of $60.00 or more qualify for free shipping. Final shipping costs are shown at checkout before payment.

Estimated delivery time begins after the order has shipped. United States orders usually take 5-12 business days. International orders usually take 10-30 business days. Delivery times are estimates and may vary due to carrier delays, customs, weather, or other factors.

Yes. A tracking number will be sent by email once your order ships. Tracking may take 1-5 business days to become active.

Please wait 2-3 business days and try again, as carrier systems may take time to update. If tracking still does not work, contact support@lizind.co.

Please contact support@lizind.co as soon as possible. Address changes are not guaranteed once an order has entered processing, production, or shipping preparation.

If your package is confirmed lost during transit, contact Lizind within 30 days of the estimated delivery date. Lizind may work with the carrier to investigate and may offer a replacement or refund depending on the situation.

Contact support@lizind.co within 30 days of delivery. Include your order number, photos or videos of the issue, and a short explanation so the support team can review your case.

Return, refund, or replacement requests must be submitted within 30 days of the delivery date.

Approved refunds are typically processed within 3 business days after approval. Your bank or payment provider may need additional time to post the refund to your account.

Original shipping fees are generally non-refundable unless the issue was caused by a damaged, defective, or incorrect item.

Please check your mailbox, front desk, neighbors, or local carrier first. Packages marked delivered but reported missing may require additional verification before a resolution can be offered.

Email: support@lizind.co Contact page: https://lizind.co/pages/contact Business address: Lizind, 12540 SW Leveton Dr. #E6281, Tualatin, OR 97062, United States.

Lizind typically replies within 1-3 business days.