RETURN & REFUND POLICY

At Lizind, customer satisfaction is important to us. If you experience an issue with your order, please review the policy below to determine your eligibility for a refund, replacement, or return.

1. Eligibility for Returns, Refunds, and Replacements

You may be eligible for a refund or replacement if:

  • The item arrives damaged or defective.

  • The item received is incorrect.

  • The item received is significantly different from the product description or images displayed on our website.

  • The item does not match the specifications stated in the product listing.

To be eligible, requests must be submitted within 30 days of the delivery date.

To initiate a request, please contact us at support@lizind.co and provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem (if applicable)

Once your request has been reviewed and verified, we may offer a refund, replacement, or another appropriate resolution. In some cases, a return may not be required.

2. Refund Policy

Refund Processing

Approved refunds are typically processed within 3 business days after approval.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Refund Coverage

Refunds generally cover the purchase price of the affected product.

Original shipping charges are generally non-refundable unless:

  • The item was damaged upon arrival;

  • The wrong item was received; or

  • The issue resulted from an error on our part.

Any applicable taxes will be handled in accordance with local regulations and payment provider requirements.

Refund Status

If you have not received your refund after the expected processing period:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at support@lizind.co.

3. Replacement Policy

We will gladly provide a replacement if your item:

  • Arrives damaged;

  • Is defective;

  • Is incorrect; or

  • Does not substantially match the item ordered.

How to Request a Replacement

  1. Email support@lizind.co.

  2. Include your order number.

  3. Provide clear photos of the item received.

  4. Allow our support team time to review the request.

Replacement requests are typically reviewed within 1–3 business days after all required information has been received.

Once approved, a replacement order will be arranged at no additional cost to you.

4. Lost or Missing Packages

If your package is confirmed lost during transit, please contact us within 30 days of the estimated delivery date.

We may work with the shipping carrier to investigate the issue. If the package is determined to be lost, we may provide either:

  • A replacement shipment; or

  • A refund, depending on the circumstances.

Packages marked as delivered by the shipping carrier but reported as missing may require additional verification before a resolution can be provided.

5. Returns & Refund Exceptions

Products marked as "Final Sale", clearance items, gift items, or promotional giveaway items may not be eligible for return, refund, or replacement unless they arrive damaged, defective, or incorrect.

Refunds, replacements, or returns are generally not available in the following situations:

  • Incorrect size, color, design, or variant selected by the customer.

  • Incorrect shipping information provided by the customer.

  • Requests submitted after the applicable return period.

  • Normal wear and tear, misuse, accidental damage, or improper care of the product.

  • Change-of-mind purchases after the order has been successfully delivered.

If you are unsure whether your situation qualifies, please contact our support team and we will review your case individually.

We reserve the right to deny refund, replacement, or return requests that appear fraudulent, abusive, or inconsistent with the circumstances of the order.

6. Order Cancellation Policy

Orders may be canceled within 12 hours of purchase.

To request a cancellation, please contact support@lizind.co and include your order number as soon as possible.

Once an order has entered processing or production, cancellation may no longer be possible.

If cancellation is not possible, the order will be handled according to this Return & Refund Policy.

7. Contact Us

If you have any questions regarding this policy or need assistance with an order, please contact us:

Email: support@lizind.co

Contact Page:
https://lizind.co/pages/contact

We strive to respond to all inquiries as promptly as possible and typically reply within 1–3 business days.