Shipping Info

SHIPPING POLICY

At Lizind, we are committed to delivering your order safely and efficiently. Please review the information below regarding order processing, shipping methods, delivery estimates, tracking, cancellations, and returns.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During high-volume periods (promotions, holidays, or unforeseen circumstances), processing times may be extended. We will notify you if significant delays occur.

2. Shipping Rates

  • Standard Worldwide Shipping: $6.90 per order
  • Free Shipping: Orders of $60.00 or more

Shipping rates are shown at checkout before payment.

3. Estimated Delivery Times

Delivery time starts after the order has been shipped.

  • United States: 5–10 business days
  • International: 10–30 business days

⚠️ Delivery times are estimates only and may vary due to customs, weather, or carrier delays.

4. Order Tracking

  • A tracking number will be sent via email once your order ships.
  • Tracking may take 1–5 business days to become active.
  • If you do not receive tracking info, contact: support@lizind.co

4. Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes.
  • These fees are the responsibility of the customer unless stated otherwise at checkout.
  • Lizind is not responsible for customs delays.

6. Lost or Delayed Packages

  • If delayed, please allow extra transit time before contacting support.
  • If confirmed lost, contact us within 30 days of the estimated delivery date.

Possible resolutions:

  • Replacement shipment, or
  • Refund

Packages marked “delivered” may require additional verification if reported missing.

7. Order Cancellation

  • Orders can be cancelled within 12 hours of purchase.
  • Email: support@lizind.co with your order number.

After processing/production/shipment preparation begins, cancellation may no longer be possible.

If not cancellable, the order will follow our Return & Refund Policy.

8. Returns & Refunds

You may be eligible for a refund, replacement, or other resolution if:

  • Item arrives damaged or defective
  • Item is incorrect
  • Item does not match description
  • Item is significantly different from website listing

For full details, see:
https://lizind.co/policies/refund-policy

9. Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping details.
  • Lizind is not responsible for delays or extra costs due to incorrect or incomplete addresses.

10. Contact Information

Lizind
12540 SW Leveton Dr. #E6281
Tualatin, OR 97062
United States

Email: support@lizind.co
Contact page: https://lizind.co/pages/contact

We aim to respond within 1–3 business days.