Privacy Policy

PRIVACY POLICY

Last Updated: April 26, 2025

This Privacy Policy describes how Lizind ("Lizind", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please discontinue use of our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised "Last Updated" date.

2. Information We Collect

The information we collect depends on how you interact with our website and Services.

Information You Provide Directly

We may collect the following information:

• Contact Information – such as your name, email address, phone number, billing address, and shipping address.
• Order Information – including products purchased, payment confirmation, order history, and delivery information.
• Account Information – if you create an account with us, we may collect account credentials and account preferences.
• Customer Support Information – information you provide when contacting us regarding an order, product inquiry, or support request.
• Shopping Activity – items viewed, added to cart, or saved for future purchase.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and device information
• Operating system
• Website usage and navigation activity
• Referring websites and pages visited

This information helps us improve website functionality, performance, security, and customer experience.

Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to enhance user experience, analyze website traffic, remember preferences, and support advertising and marketing efforts.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

3. Information We Receive from Third Parties

We may receive information from trusted third-party service providers that help us operate our business, including:

• E-commerce and website service providers, including Shopify.
• Payment processors that securely process payments.
• Shipping and fulfillment providers.
• Analytics and marketing partners.
• Customer support and fraud prevention providers.

Information received from third-party providers is handled in accordance with this Privacy Policy. These providers maintain their own privacy practices and policies.

4. How We Use Your Information

We process personal information only where necessary to:

• Fulfill orders and provide requested services.
• Communicate with customers.
• Prevent fraud and maintain security.
• Comply with legal obligations.
• Improve our website and customer experience.
• Conduct marketing activities where permitted by law.

We use personal information for the following purposes:

• Order Processing – to process payments, fulfill orders, arrange shipping, and provide order updates.
• Customer Support – to respond to inquiries, requests, and support needs.
• Website Improvement – to analyze website performance and improve user experience.
• Fraud Prevention and Security – to detect, investigate, and prevent fraudulent, unauthorized, or unlawful activity.
• Marketing and Promotions – where permitted by applicable law, we may send promotional emails, product announcements, special offers, and marketing communications. You may unsubscribe at any time using the unsubscribe link included in marketing emails.
• Legal Compliance – to comply with applicable laws, regulations, legal requests, and enforcement obligations.

5. How We Share Personal Information

We may share personal information only when necessary to operate our business and provide Services, including:

• Payment processors and financial service providers.
• Shipping and fulfillment partners.
• Technology, hosting, and website service providers.
• Customer support providers.
• Analytics and advertising partners.
• Government authorities or law enforcement when required by law.

We do not sell your personal information for monetary compensation. However, we may share certain information with advertising and analytics partners as described in this Privacy Policy to help us improve our services and marketing efforts.

6. User-Generated Content

If you submit product reviews, testimonials, comments, or other content to publicly accessible areas of the website, such information may be visible to other users. Please avoid sharing sensitive personal information in public areas.

7. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove such information.

9. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill business purposes, legal obligations, dispute resolution, and enforcement of agreements.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to receive a copy of your personal information.
• The right to restrict or object to certain processing activities.
• The right to withdraw consent where consent is the legal basis for processing.
• The right to opt out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

11. International Users

Your personal information may be processed and stored in countries where our service providers operate, including the United States and other jurisdictions. Where required by law, we use appropriate safeguards for international data transfers.

12. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@lizind.co
Contact Page: https://lizind.co/pages/contact

We strive to respond to privacy-related inquiries as promptly as possible. Where required by applicable law, we will respond within the legally required timeframe.